Privacy Policy

Last Updated: January 2026

1. Introduction

Welcome to ck4d. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you access and use our online betting and casino platform at ck4d.cam. By creating an account and using our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with international data protection standards and best practices.

ck4d operates as an online gaming platform serving Indonesian players and is committed to maintaining the highest standards of data security and privacy. This policy applies to all personal information collected through our website, mobile applications, customer support channels, and any other touchpoints where you interact with ck4d services.

2. Information We Collect

ck4d collects various types of information to provide, maintain, protect, and improve our services. The categories of information we collect include:

2.1 Information You Provide Directly

When you register for a ck4d account, make deposits or withdrawals, or contact customer support, you voluntarily provide us with personal information including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (KTP number, passport number)
• Contact Information: Residential address, email address, mobile phone number, and preferred communication method
• Financial Information: Bank account details (account holder name, bank name such as BCA, BRI, BNI, Mandiri, account number), e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction history
• Verification Documents: Copies of government-issued ID (KTP), proof of address documents (utility bills, bank statements), selfie photographs for identity verification
• Account Credentials: Username, password (stored in encrypted form), security questions and answers
• Communication Records: Customer support chat transcripts, emails, and phone call recordings (where legally permitted)

2.2 Information Collected Automatically

When you access the ck4d platform, we automatically collect certain technical and usage information:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, iOS, Android), browser type and version, screen resolution, device identifiers
• Connection Information: IP address, internet service provider, connection type (WiFi, mobile data), geolocation data (approximate location based on IP address)
• Usage Data: Pages visited, features used, time spent on platform, clicks, navigation paths, referring websites, exit pages
• Gaming Activity: Bets placed, games played, bet amounts, winnings and losses, RTP (Return to Player) statistics, bonus usage, withdrawal requests
• Cookies and Tracking: Session cookies, persistent cookies, web beacons, and similar technologies (see Section 8 for detailed cookie policy)

2.3 Information From Third Parties

We may receive information about you from third-party sources including:

• Payment processors (banks, e-wallet providers) for transaction verification and fraud prevention
• Identity verification services for KYC (Know Your Customer) compliance
• Game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe) for game session data and RNG (Random Number Generator) audit trails
• Fraud detection and prevention services to identify suspicious activities

3. How We Use Your Information

ck4d uses your personal information for the following legitimate purposes:

• Account Management: Create and maintain your account, verify your identity (KYC compliance), authenticate login sessions, manage account settings and preferences
• Service Delivery: Process deposits and withdrawals, manage your wallet balance, execute bets and wagers, deliver game content, process bonus claims and wagering requirements
• Customer Support: Respond to inquiries, resolve disputes, troubleshoot technical issues, provide Indonesian-language assistance
• Security and Fraud Prevention: Detect and prevent fraud, money laundering, and other illegal activities; monitor for suspicious patterns; enforce our Terms & Conditions; protect against unauthorized access
• Regulatory Compliance: Comply with legal obligations including age verification (21+ requirement), anti-money laundering (AML) regulations, responsible gaming requirements, tax reporting where applicable
• Marketing and Promotions: Send promotional offers, bonus notifications, tournament announcements, and platform updates (only if you have opted in to marketing communications)
• Platform Improvement: Analyze usage patterns, optimize user experience, develop new features, conduct A/B testing, improve game selection based on player preferences
• Responsible Gaming: Monitor gaming behavior to identify signs of problem gambling, enforce deposit limits and self-exclusion requests, provide support resources

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to provide ck4d services to you
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including KYC, AML, and responsible gaming requirements
• Legitimate Interest: Processing is necessary for our legitimate business interests in fraud prevention, security, platform optimization, and customer service, provided such interests are not overridden by your privacy rights
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time

5. Data Sharing and Disclosure

ck4d does not sell your personal information to third parties. However, we may share your data with the following categories of recipients under strict confidentiality obligations:

5.1 Service Providers

We share data with trusted third-party service providers who assist in operating our platform:

• Payment Processors: To facilitate deposits and withdrawals via BCA, BRI, BNI, Mandiri, and e-wallet providers
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe receive minimal data (player ID, bet amounts) necessary to deliver game content
• Identity Verification Services: To conduct KYC checks and verify your identity documents
• Cloud Hosting Providers: To store data securely on encrypted servers
• Customer Support Tools: To manage support tickets and live chat functionality
• Analytics Services: To analyze platform usage and improve user experience (anonymized data where possible)

5.2 Legal and Regulatory Disclosure

We may disclose your information when required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requests
• Enforce our Terms & Conditions and other agreements
• Protect the rights, property, or safety of ck4d, our users, or the public
• Detect, prevent, or investigate fraud, security breaches, or illegal activities
• Respond to claims that content violates the rights of third parties

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

6. Data Security

ck4d implements industry-leading security measures to protect your personal information:

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL (Secure Socket Layer) encryption, the same technology used by major banks
• Secure Storage: Personal data is stored on encrypted servers located in secure data centers with physical access controls, surveillance, and redundancy systems
• Access Controls: Only authorized ck4d personnel with legitimate business need have access to personal data, subject to strict confidentiality obligations
• Password Protection: Passwords are hashed using advanced cryptographic algorithms and are never stored in plain text
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential weaknesses
• Monitoring: 24/7 monitoring systems detect and respond to suspicious activities, unauthorized access attempts, and security threats
• Data Minimization: We collect and retain only the minimum data necessary to provide our services and comply with legal obligations

While we implement robust security measures, no system is completely secure. You also play a role in protecting your data by maintaining strong, unique passwords and not sharing your login credentials with others.

7. Data Retention

ck4d retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your account's active status
• Inactive Accounts: If your account remains inactive for 12 consecutive months, we may archive your data and restrict access. After 24 months of inactivity, we may delete non-essential data
• Closed Accounts: Upon account closure, we retain essential data for 7 years to comply with financial record-keeping regulations, tax obligations, and to defend against potential legal claims
• Transaction Records: Financial transaction data (deposits, withdrawals, bets) is retained for 7 years as required by Indonesian financial regulations
• Marketing Data: If you opt out of marketing communications, we retain your email address on a suppression list to ensure we do not contact you again
• Security Logs: System logs and security incident records are retained for 2 years for fraud prevention and investigation purposes

8. Cookies and Tracking Technologies

ck4d uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on subsequent visits.

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, including login sessions, account authentication, and transaction processing. These cannot be disabled.
• Performance Cookies: Collect anonymous data on how users interact with ck4d, helping us identify technical issues and optimize performance.
• Functionality Cookies: Remember your preferences (language, currency, game favorites) to provide a personalized experience.
• Analytics Cookies: Help us understand usage patterns, popular games, and navigation behavior to improve our services.
• Marketing Cookies: Track your interests across sessions to deliver relevant promotional offers (only with your consent).

8.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are set. However, disabling essential cookies may impair platform functionality. To manage cookies, access your browser's settings or preferences menu.

9. Your Privacy Rights

As a ck4d user, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you, including data categories, processing purposes, and recipients
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements (e.g., financial records must be retained for 7 years)
• Right to Restriction: Request that we limit processing of your data in certain circumstances
• Right to Data Portability: Receive your personal data in a structured, machine-readable format and transmit it to another service provider
• Right to Object: Object to processing of your data for direct marketing purposes or based on legitimate interests
• Right to Withdraw Consent: Withdraw your consent for marketing communications or non-essential cookies at any time
• Right to Lodge a Complaint: File a complaint with a data protection authority if you believe we have violated your privacy rights

To exercise any of these rights, contact our customer support team at [email protected]. We will respond to your request within 30 days. Please note that certain rights may be subject to limitations based on legal requirements or legitimate business needs.

10. Children's Privacy

ck4d services are strictly intended for adults aged 21 and older. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information and close the associated account. Parents or guardians who believe their child has provided personal information to ck4d should contact us immediately at [email protected].

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside Indonesia where our service providers, data centers, or business partners are located. These countries may have different data protection laws than Indonesia. When we transfer data internationally, we implement appropriate safeguards including standard contractual clauses, encryption, and ensuring that recipients are bound by data protection obligations equivalent to those in this Privacy Policy.

12. Changes to This Privacy Policy

ck4d reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or business operations. Material changes will be communicated via email notification or prominent notice on our platform at least 30 days before taking effect. Your continued use of ck4d after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your data.

13. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or how ck4d handles your personal data, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the ck4d platform
• Response Time: We aim to respond to all privacy inquiries within 48 hours

For data protection inquiries specifically, please include "Privacy Request" in your email subject line to ensure prompt routing to our data protection team.